TechHelpa Privacy Policy

Last updated: 10 November 2026

In short: TechHelpa sends what you ask (a photo, or the words you type or say) to an AI service so it can write you an answer. We do not keep your photos, your questions or the answers. We have no adverts, we do not track you, and we never sell your information.

Who we are

TechHelpa is made by Brighter Future Technology LTD, company number 17517945, registered in England and Wales, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. If you have any questions about your privacy, email support@brighterfuturetechnology.com.

What you send us

• Photos and screenshots that you choose to take or pick. The app asks you first, and reminds you not to photograph bank details, passwords or other private information.
• Words you type or say. When you speak, your phone turns your voice into text using its own built-in speech recognition (provided by Apple or Google). We never receive a recording of your voice, only the words.
• Messages you ask us to check for scams, as a photo or as text.
• Letters, bills and forms you ask us to explain, as a photo. These often contain your name, address and account details. The photo is sent to our AI service only to write your answer and is not stored, and the answer does not repeat account numbers in full. Please keep passwords, PINs and full card numbers out of the picture.

What happens to it

• Your photo or words are sent securely to our server, and from there to Anthropic, the company behind the AI called Claude, so it can write your answer. The answer comes back to your phone.
• We do not store your photos, your questions or the answers.
• Anthropic says it deletes the inputs and outputs it receives from services like ours within 30 days. In some cases, for example when its safety systems flag misuse or the law requires it, it may keep data for longer. You can read its rules at privacy.claude.com.
• Our server runs on Google's Firebase service. Google keeps ordinary technical records needed to run the service, such as when a request was made. We also record the type of request and the size of the AI request (a count of “tokens”), so we can work out costs. These records do not contain what you asked.

What we keep

• A random ID number that the app creates for itself. It is not linked to your name, email address or phone number.
• How many questions, photos, scam checks and letter checks you have used each day, so we can apply the daily limits. We keep this for as long as the app is in use.
• If you buy a paid plan, whether you have one. Payments are handled by Apple, and we never see your card details.

What stays on your phone

• If you choose to save a family member's email address or phone number, so you can send them a message in one tap, it is stored only on your phone. We never receive it.
• A note that you have seen the photo reminder.

When you send something to a family member, the app opens your phone's own email or messages app. We do not see the message.

What we do not do

• No adverts and no advertising trackers.
• We do not sell or share your information for marketing.
• We do not build a profile of you.

How to delete your data

TechHelpa has no sign-up, so there is no account to close. To have the information we hold about you deleted, email support@brighterfuturetechnology.com with the subject “Delete my data”. We will tell you what we need to find your record, and then delete it. Uninstalling the app removes everything stored on your phone.

What we delete: your random ID and the records linked to it, which are your daily usage counts and whether you have a paid plan. What we do not hold: your photos, questions and answers, which we never store. What may remain: payment records held by Apple or Google under their own rules, and anything Anthropic still holds, which it says it deletes within 30 days. We delete your records when you ask, with no further retention period.

Your rights

Under UK data protection law you can ask what information we hold about you, ask us to correct or delete it, and complain to the Information Commissioner's Office (ico.org.uk). Because the app uses a random ID and not your name, we may need your help to find your record. Uninstalling the app removes everything stored on your phone. Email support@brighterfuturetechnology.com and we will help.

Children

TechHelpa is made for adults and is not aimed at children.

Important to know

TechHelpa gives guidance written by an AI, and it can make mistakes. For anything involving money, health or safety, please check with someone you trust. When we explain a letter, we explain what it says; we do not give legal, financial or medical advice, and you should check anything important with the sender or a trusted adviser such as Citizens Advice. A “looks OK” result on a scam check is never a guarantee.

Changes

If we change this policy, we will update the date at the top. If the changes matter, we will tell you in the app.